Typification of errors in mathematical assessments in a first university course

Introduction: the errors that are constantly observed in mathematics evaluations, in university or pre-university courses, are latent in written and oral productions, negatively affecting the teaching and learning processes, both in mathematics and in the other areas and disciplines that use them as an auxiliary tool. Objective: in this sense, the purpose of this research is to construct a typification of mathematical errors derived from the analysis, identification and classification of errors committed by students in the written resolution of exercises and / or problems of mathematics corresponding to the regular exams of a first course of mathematics at the university level. Methodology: se conducts the research under a qualitative approach and with a descriptive purpose, using a sample of 141 partial exams presented by a group of students of mathematics I of the Basic Cycle of the Simón Bolívar University. As a result, ten categories were identified that collect the diversity of errors in the written productions of the students, obtaining a typification in errors of type: symbolic, notation, application of formulas, operations, manipulation, calculations, writing and writing, graphing, and practical problems. Results: se concludes that mathematical errors hinder the acquisition of new knowledge, hence the importance of identifying and analyzing them, to design and implement specific strategies that help suppress them or, at least, minimize their incidence.

Ramón Antonio Abancin Ospina, Zenaida Natividad Castillo Marrero

6-27

Guidelines for an Innovation Management Model of the Travel Agency Ecotur S.A.

The management of innovation is essential for it to arise derived from an organized and coherent process with the organization's strategies and contributes to its competitiveness; valid postulate for travel agencies. Studies in this sense in the generalist agencies of the OSDE Viajes Cuban indicate a weak management of innovation and the lack of models in their practice. This organization integrates the Travel Agency ECOTUR S.A. as the only one specialized in Nature Tourism, a growing modality in Cuba and in the world. Based on the above, the objective of this work is defined as: To establish the guidelines for an innovation management model of the travel agency ECOTUR S.A. considering its specialization in nature tourism. For its fulfillment it was required to carry out documentary and bibliographic analyzes and interviews and the application of questionnaires; allowing the triangulation of the information obtained, defining the need to incorporate human resource competencies and knowledge management into the model, integrating the technological management that impacts both the design of the tourist product and the internal processes, the consideration of the client as a source innovation and for your satisfaction and alignment with strategic planning.

Rebeca Olivera Elosegui , João Mutango Da Rocha

28-56

Innovative human potential in Cuban travel agencies

This report presents the results obtained in the research on the identification and evaluation of the innovative human potencial in Cuban Travel agencies. The constant changes in the world tourist environment require that companies renew products and processes if they intend to survive over time. Innovation is a necessity for business development. Human capital is one of the central elements of the innovative management of organizations. The method of experts was used for the identification of the innovative profile. Tools such as interviews and surveys allowed an approach to the reality of the management of innovative human capital in the travel agencies studied. The triangulation of the specialists´ selfevaluation of their innovative skills, with the evaluation gived by bosses and colleagues, allowed a better analysis of the real skills that these employees have. Even so, the identification of the innovative potencial is not enough if organizations seek to improve business management, it is necessary to designa an action plan with this objective. Training is the main recommendation for maximizing innovative skills, although other actions are proposed such as fostering creativity, perfecting the induction processes and systematizing evaluation processes to control behavior in search of continuous improvement.

Mónica Rodríguez Chávez, Takechy Odlanier Cruz González

57-72

Potential of the agency Gaviota Tours S.A. in the organization of weddings for the domestic market.

Events have been essential in the development of civilizations, whether to celebrate life stages, seasonal periods or religious celebrations. Within all the phenomena considered events, the planned events are of great importance both collectively and personally, they are fundamental components of culture, business and daily life. The planned events include private events within their classifications, which are part of the development of people´s lives and can be included in their leisure or recreation. Weddings are the most important private event for tourism, couples seek to celebrate marriage in special places and in an original and personalized way. There is a real market in Cuba in this sense, companies compete in the market to meet the demands of the bridal segment. The main objective of this research work was to determine the potential of Gaviota Tours S.A Travel Agency in organizing weddings for the local market. The plotted specific objectives were: to set a theoretical framework to support research development, to characterize the current context surrounding the Weddings organization and to analyze the state of the event modality in the company. To comply with the objectives, a bibliographic analysis was started. It allowed us to lay the theoretical basis of the research. A strategic analysis was carried out divided into three fundamental stages: analysis of the general environment, analysis of the competitive environment and internal analysis of the entity under study. Primary and secondary sources of information were used, the data collection in the field was carried out through a non-probabilistic snowball sampling since the size of the population studied is not known; the instrument used was both semi-structured and non-standardized interviews and the information obtained was statistically processed. Among the main results it got, the bridal sector is in the process of improvement and growth. Despite the deficiencies found in the agency, the infrastructure it possesses, the organizational structure, its available products, the personalized services it offers and the experience of the staff in matters of events constitute clear potentialities to penetrate the market of the Wedding organization. 

Rachel Manso Almanza, Daikel Adriano Abreu Rodríguez

83-109

Assessment of tourist intelligence in the management of Cuban tourist destinations

At present, tourism as the main driving sector of the economy of many countries has occurred in a series of its own transformations derived from adverse international contexts and situations that pose new challenges in terms of improving marketing strategies and creating new products.  In regards, Cuba focuses its views on the development of Smart Tourist Destinations that complement the traditional essence of the territorial tourism product.  That is why achieving comprehensiveness in the provision of regional tourist services is a goal for many destinations in the search for sustainable development, accessibility, innovation, technology, quality and interaction with the environment and the local host population, to achieve high degrees of efficiency and customer satisfaction.  The present exploratory-descriptive research allowed to assess conceptual approaches about the development of business intelligence in the tourism sector on a global scale and particularly in Cuba.  As responses to the new international changes in the behavior of tourist demand due to economic, epidemiological and social situations and contexts, it represents a challenge in the modernization of tourist destinations through the use of new Information and Communication Technologies. 

Edgar Nuñez Torres, Reynaldo Velázquez Zaldívar, Luis Pérez Rives

134-148

Technical efficiency of the Ecuadorian senior athletic relays 4 x 100 m in the four-year period 2016-2019

Introduction: When talking about the modality of Ecuadorian senior athletic relays 4 x 100 m in both sexes, it is frequent to observe, within the national scope in Ecuador, that in that race the levels of technical efficiency are unknown. Objective: To determine the technical efficiency of the Ecuadorian senior athletic relays in the 4 x 100m test in the four-year period 2016-2019. Methods: The research is descriptive, documentary, and prospective, using the R&D&I criterion, as the results already existing in the databases of the Ecuadorian Athletics Sports Federation (FEA), the Provincial Sports Federation of Tungurahua, the Provincial Federations, and data from the archives of the coaches themselves were used. To do this, the sum of the individual times in 100 m of the four runners was subtracted, the competitive time in the relay 4 x 100 m. Methodology: Statistical techniques of central tendency were applied, percentile values. Results: It is possible to establish the scales to classify the Ecuadorian 100 m senior runners and the scales to determine the technical efficiency of the 4 x 100 m relays in the senior age group. Conclusions. In the research, a methodological instrument is achieved that evaluates the levels of technical efficiency of this test in both sexes.

Dennis Alexander Dabas Molina, Viviana Estefanía de la Cruz Chalá, Edgardo Romero Frómeta

208-227